Refund & Returns Policy
All items sold by Empire Merch are made to order through our print-on-demand partner. Because each piece is produced specifically for you when you order it, we're unable to accept returns for buyer's remorse, wrong size selected, or a simple change of mind — please check the size guide on each product page before ordering.
What is covered
We'll replace or refund your order at no cost if:
- It arrives damaged or defective
- It was misprinted (wrong design, size, or color from what you ordered)
- You received the wrong item entirely
- It's lost in transit
To claim any of the above, contact us within 30 days of delivery at empiremerch1@gmail.com with your order number and a photo of the issue (damaged/misprinted items only). We'll sort a replacement or refund from there — no need to send anything back.
What isn't covered
- Change of mind or ordering the wrong size when a size chart was available
- Minor variations in color or print placement — these are a normal part of print-on-demand production and aren't considered defects
- Delays caused by an incorrect shipping address entered at checkout
Refund processing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
Questions?
Reach out to empiremerch1@gmail.com any time — we'll sort it out.